Privacy Policy

This Privacy Policy describes how iPayGo Pty Ltd ("we", "us", or "our"), operating the TransAfrik Remit brand, collects, uses, discloses, and protects your personal information. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

We may collect the following types of personal information: • Identity information: full name, date of birth, nationality, identity document details • Contact information: email address, phone number, physical address • Financial information: bank account details, transaction history, payment method information • Technical information: IP address, browser type, device information, cookies • Communication information: messages sent through our contact forms or customer support channels

We use your personal information to: • Provide and improve our remittance and payment services • Verify your identity and comply with KYC/AML requirements • Process transactions and communicate about your transfers • Respond to enquiries and provide customer support • Send service updates and marketing communications (with your consent) • Comply with legal and regulatory obligations • Prevent fraud and ensure platform security

We may share your information with: • Licensed partner institutions involved in processing your transactions • Identity verification and compliance service providers • Technology and infrastructure providers who support our platform • Regulatory authorities when required by law • Professional advisers including legal and audit firms We do not sell your personal information to third parties.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial transaction records may be retained for periods required by applicable law.

Under POPIA and applicable data protection laws, you may have the right to: • Access your personal information • Correct inaccurate or incomplete information • Request deletion of your information (subject to legal requirements) • Object to processing of your information • Withdraw consent where processing is based on consent • Lodge a complaint with the Information Regulator To exercise these rights, contact us at info@ipaygo.co.za.

Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage cookie preferences through your browser settings.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

For privacy-related enquiries, contact: iPayGo Pty Ltd Pretoria, South Africa Email: info@ipaygo.co.za Phone: +27 72 353 2980